Privacy Policy

What Information Do We Collect?

At JiivaStone, we may collect personal information from you when you interact with our website or services. This information may include your name, address, email address(es), telephone number(s), and any other relevant details required to fulfill our services. We may also collect payment details when you make a purchase.

How Do We Collect Information?

We collect information in the following ways:

  • Directly from You: When you fill out forms, make a purchase, sign up for newsletters, or contact us for inquiries.

  • Automatically: Through cookies and similar tracking technologies when you browse our website. This helps us understand how you use our site and improve user experience.

  • Third Parties: Occasionally, we may receive information about you from third-party partners, but only if you have given them explicit permission to share your information.

How Do We Use Your Information?

The information collected may be used to:

  • Process orders and deliver products to you.

  • Provide customer support and respond to inquiries.

  • Send you promotional offers and updates (if you have opted in).

  • Personalize your experience on our website.

  • Analyze website performance and improve our services.

Sharing of Information

JiivaStone does not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your data with:

  • Service Providers: Trusted partners who assist in order fulfillment, payment processing, and website maintenance.

  • Legal Obligations: If required by law or to protect JiivaStone’s rights, we may disclose necessary information.

Confidentiality

Your privacy is important to us. We are not responsible for the privacy practices of external websites linked through our site. We encourage you to review the privacy policies of any third-party sites you visit.

Cookies and Tracking Technologies
JiivaStone uses cookies to enhance your browsing experience. Cookies help us recognize your device, remember preferences, and track site performance. You can manage cookie settings in your browser at any time.

Data Security
We implement industry-standard security measures to protect your personal data. However, no online platform is 100% secure, and we cannot guarantee absolute security.

Retention of Data
We retain your personal information for as long as necessary to provide services, comply with legal obligations, or resolve disputes. You may request the deletion of your data at any time.

Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Withdraw consent for marketing communications.

  • Request data deletion (subject to legal obligations).

Making a Complaint

If you have concerns about how we handle your data, please contact us at info@jiivastone.com. We aim to resolve complaints within 15 working days. If you remain dissatisfied, you may escalate your complaint by contacting relevant data protection authorities.

Contact Us

For any questions regarding this privacy policy or your personal information, please reach out to us at:
Email: info@jiivastone.com
Website: www.jiivastone.com