Terms & Conditions

1. Introduction
Welcome to Jiiva Stones. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to these terms. If you do not agree with any part of these terms, please do not use our website.

2. Who We Are
Jiiva Stones specializes in stone art, mosaics, and marble tiles. We offer a range of products crafted from high-quality materials. When you interact with our website, you consent to receiving electronic communications from us.

3. Ordering & Payments

  • All orders placed through our website are subject to acceptance. We reserve the right to cancel or refuse any order at our discretion.
  • Prices listed on the website are in INR and exclusive of applicable taxes.
  • Payment must be made via the available payment options before processing your order.

4. Shipping & Delivery

  • We ship our products across Rajasthan India.
  • Shipping times and charges depend on the destination and selected shipping method. Estimated delivery dates are provided at checkout.
  • Jiiva Stones is not responsible for delays due to courier services, customs, or unforeseen circumstances.
  • Customers are responsible for providing accurate shipping details. Any additional charges due to incorrect information must be borne by the customer.

5. Returns & Refunds

  • Returns are accepted within 7 days of delivery only if the product is defective or damaged upon arrival.
  • To request a return, customers must contact us with proof of damage.
  • Refunds are only applicable for damaged products. No refunds will be issued for any other reason.
  • Refunds (if applicable) will be processed to the original payment method within 5-7 business days. Shipping costs are non-refundable.

6. Consent & Privacy Policy

  • By using our website, you consent to the collection, processing, and use of your personal data per our Privacy Policy.
  • We do not sell or share your personal information with third parties, except as required by law.

7. Cookies & Tracking Technologies

  • Our website uses cookies to enhance user experience.
  • You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Intellectual Property

  • All content on this website, including images, text, and logos, is the property of Jiiva Stones. Unauthorized use is prohibited.

9. Embedded Content

  • Articles may contain embedded content (e.g., videos, images) that behave as if the visitor has visited the source website. These external sites may collect data about you.

10. Liability & Disclaimer

  • Jiiva Stones is not liable for any direct, indirect, or incidental damages resulting from website use.
  • Product images may slightly vary from actual items due to natural variations in stone materials.

11. Governing Law

  • These Terms & Conditions are governed by the laws of Rajasthan. Disputes shall be resolved in the courts of Rajasthan.

12. Changes to Terms

  • We reserve the right to update these terms at any time. Continued use of our website implies acceptance of the updated terms.

For any questions or concerns, please contact us at info@jiivastone.com.